Apprentice CAD Operator


Position: CAD Apprentice Reporting to: Design Manager

Job Summary

To provide a professional, customer focused and efficient cad service to the department alongside design administrative support, whilst adhering to time constraints. 

Principal accountabilities


• Liaising with developers and site engineers submitting as laid drawings and approved designs once updated. 

• Visit sites when arranged by supervisors to gain knowledge of construction processes and take accurate measures. 


• Submit all as-laids to the clients within 5 days of energisation/ installation. 

• Provide an excellent customer experience for all clients.

• Make & receive calls ensuring prompt answers to queries and requests for information from DNO’s / IDNOS and clients. 


• Undertake in-house and external training courses as and when required. 

• Update and maintain drawing register every time a drawing is amended/created. 

• Update and maintain information white board with unapproved amendments. 

• Liaise with the Business Development team at least once a week to ensure the designers can gain approvals within a timely manner and to adhere to agreed time constraints for developer site start dates.

• Liaise with the Finance Department requesting payments for POC acceptances once developer has made their upfront payment and water branch acceptances within 24 hours of receipt.

• Provide cover for other administrative roles during sickness and holidays.


• Ensure the CAD is 100% accurate and if amendments are required, they are distributed within a maximum of 2 days. 

• Always provide a professional administration service to the division, ensuring correspondence is 100% accurate and distributed in a timely manner. 

• Ensure the Work Management System is always kept fully updated.

• Maintaining a healthy relationship with designers/ project managers and admin teams 


• Keep the electronic filing system up to date with latest plans and information 

• Provide a computerised version of all designs ready for submission to the client/ DNO within 5 days of receipt from the designer. 

• Tracker Management – Design Approval, Agreements, Substation legals, Fire Authority. 

• Send local fire authority water designs and request if any hydrants are required. On receipt of a response update WMS and if a hydrant is required email a copy of the request to Commercial and pass a copy to CAD to amend the design


• Liaise with the construction and design team members on a daily basis to ensure accurate information is received and receive updates on priority changes. 

• Undertake design administrative duties when a designers work load requires it. (water, gas and electric design approval applications). 

• Create and modify documents using Microsoft Office. 

• Ensure all connection and adoption agreements are signed and sent within 2 days of receipt. Track there return and submit to the asset owner within 24 hours of receipt.  

Person Specification

Qualifications and Experience

• Basic reading, writing and arithmetic 

• GCSE grade A – C in Maths and English

• Administrative experience 

Skills and knowledge

• A good working knowledge of Microsoft Office products / internet and email 

• Knowledge of Auto cad would be advantageous 

• A good understanding of safe working practices / basic H&S requirements

• Excellent planning and organisational qualities

Personal qualities

• Positive commitment to safety

• Good communication skills

• Flexibility of approach

• Commitment to business success

• Team player

• Conscientious, trustworthy, open, and reliable

• Able to cope under pressure

• Strong commitment to customer service excellence 

Apply Now

(Please also select Yes if you are a member of the Reserves, a Cadet Adult Volunteer or a Military Spouse)